Clients

What to expect in a consultation.

We consider the consultation to be your opportunity to obtain professional legal advice on matters relating to US immigration and citizenship--specific to your circumstances. Consultations may be in-person or by phone/Skype/Facetime. We try to schedule consultations at your convenience and offer off-hours meetings, as well as consultations at your home or office (additional fees apply where travel is required).

Because we view the consultation as service in itself, we charge a consultation fee. All consultations are without time limit. The consultation fee schedule is as follows:

Consultation: £500.

Travel: £50 per hour for travel from our office in Lewes.

Where applicable, VAT at 20% will be added.

At the conclusion of the consultation you should feel confident in understanding your US immigration or citizenship situation and what your options are. If appropriate, you may also decide whether or not you wish to retain our services for further assistance. Fees for additional services will be billed separately from the consultation fee.

To obtain the greatest benefit from the consultation, we therefore recommend that you come prepared to discuss all aspects of your US immigration or citizenship concerns--and bring any relevant documentation you may have, including passports, correspondence from the US embassy, court documents, professional references, or any other information you think might be relevant to the discussion. We will give you as much time as you need to discuss your situation. To prepare for the consultation, we also recommend you review our consultation questionnaire, which you can download from the Resources page.

Client Rights and Responsibilities

Steven D. Heller is a member of the New York State bar and is therefore responsible to adhere to the New York Lawyers Code of Professional Responsibility. When you retain our services the attorney-client relationship that is created is also governed by those rules. To understand your right and responsibilities, you may download the following documents from the Resources page:

CLIENT RIGHTS

CLIENT RESPONSIBILITIES

Data Security

Heller Immigration Law relies on cloud storage provided through Google Apps for Business (G-Suite).

To learn more about Google's security policy, visit: https://www.google.com/work/apps/business/learn-more/security.html

To learn more about Google's compliance with the GDPR visit: https://cloud.google.com/security/compliance/gdpr/

Fees and Payment

Heller Immigration Law charges fees for the services we provide. Unless otherwise agreed, fees are based on an hourly rate of £500 + VAT per billable hour (£600), billed in 6-minute increments (£50 + VAT), with Legal Assistant services billed at £250 +VAT per hour (£300). For most matters, we will suggest a flat fee arrangement. Fees for representation may vary depending on the circumstances of each individual matter, but they should be clearly understood at the time you engage our services; if you have any questions about a fee quoted to you or the terms, please ask.

Unless otherwise arranged, payment for consultations is expected at the time of service. Invoices are expected to be settled within 7 days. We reserve the right to charge a £50 late payment fee for invoices that are not settled within 1 month. Instructions for payment on retainer should be detailed in your terms of engagement. Preferred payment is by BACS; however, you may also pay by cash, check, or credit/debit card. Please review the instructions on the Payment page under Resources.