Clients

What to expect in a consultation

We consider the consultation to be your opportunity to obtain professional legal advice on matters relating to US immigration and citizenship--specific to your circumstances.  Consultations may be in-person or by phone/Zoom/Meet/Skype/Facetime. We try to schedule consultations at your convenience and offer off-hours meetings, as well as consultations at your home or office (additional fees apply where travel is required).  

The consultation is a legal service for which we charge a consultation fee of £600 (plus VAT where applicable). 

All consultations are without time limit.

Payment of the consultation fee in advance is required to secure an appointment.

Know Your Client: We are obliged to confirm your identity and require copies of your passport(s) and proof of home address (utility bills, etc.). 

When you schedule a consultation, you should complete our Client Consultation Questionnaire.

To obtain the greatest benefit from the consultation, you should provide us with any relevant documentation you may have, including correspondence from US Government agencies, criminal records, professional references, or any other information you think might be relevant to the discussion. 

At the conclusion of the consultation you should feel confident in understanding your US immigration or citizenship situation and what your options are.  If appropriate, you may also decide whether or not you wish to retain our services for further assistance. Fees for additional services will be billed separately from the consultation fee. 

Client Resources

Our Client Resources page provides helpful links to resources that can help you understand and successfully navigate the visa application process.

Fees and Payment

Heller Immigration Law charges fees for the services we provide.  Unless otherwise agreed, fees are based on an hourly rate of £600 + VAT per billable hour (£720), billed in 6-minute increments (£60 + VAT), with Legal Assistant services billed at £285 +VAT per hour (£342).  For most matters, we will suggest a flat fee arrangement. Fees for representation may vary depending on the circumstances of each individual matter, but they should be clearly understood at the time you engage our services; if you have any questions about a fee quoted to you or the terms, please ask.

Payment for consultations is expected to secure the appointment.  Invoices are expected to be settled within 7 days. We reserve the right to charge a £60 late payment fee for invoices that are not settled within 1 month.  Instructions for payment on retainer should be detailed in your terms of engagement.  Preferred payment is by BACS; however, you may also pay by cash, check, or credit/debit card. Please review the instructions on the Payment page.

Client Rights and Responsibilities

Steven D. Heller is a member of the New York State bar and is therefore responsible to adhere to the New York Lawyers Code of Professional Responsibility.  When you retain our services the attorney-client relationship that is created is also governed by those rules.  To understand your rights and responsibilities, you may download the following documents from the Resources page:

CLIENT RIGHTS

CLIENT RESPONSIBILITIES

Data Security

Heller Immigration Law relies on cloud storage provided through Google Apps for Business (G-Suite).

To learn more about Google's security policy, visit: https://www.google.com/work/apps/business/learn-more/security.html

To learn more about Google's compliance with the GDPR visit: https://cloud.google.com/security/compliance/gdpr/